General Information
Leather Owl specializes in high-quality leather and shearling apparel, including jackets, coats, and accessories for men and women.
Leather Owl operates in the USA and serves customers worldwide through its online store.
You can contact customer support via email at support@leatherowl.com or call +01(959)777-1012 during business hours.
Leather Owl primarily operates online and does not have a physical retail store.
You can subscribe to the Leather Owl newsletter or follow Leather Owl on social media for the latest updates on new collections and discounts.
Ordering and Payment
Leather Owl accepts major credit/debit cards, PayPal, and other secure online payment options.
Orders can only be modified or canceled within a short window after purchase. Contact customer support as soon as possible for assistance.
Yes, you will receive an email confirmation after placing your order, including order details and estimated delivery time.
Currently, Leather Owl does not offer gift cards, but you can check for updates on the website.
Yes, Leather Owl uses encrypted payment gateways to ensure secure transactions and protect customer information.
Shipping and Delivery
Leather Owl offers standard and expedited shipping options. Shipping time varies based on location.
Yes, Leather Owl ships internationally. Shipping rates and delivery times depend on the destination.
Once your order is shipped, you will receive a tracking number via email to monitor the shipment’s progress.
If your order is delayed, check the tracking details or contact customer support for assistance.
Leather Owl may offer free shipping on certain orders or during special promotions. Check the website for current offers.
Returns and Exchanges
If you are not satisfied with your purchase due to a manufacturing fault, you can return it within the specified return period. Items must be unused, in their original condition, and with all tags attached to qualify for a return. Please contact customer support to initiate the return process.
Contact customer support to request a return or exchange, and follow the instructions provided.
Customized or personalized items may not be eligible for returns. Check the return policy for details.
Refunds are processed within a few business days after the returned item is received and inspected.
Return shipping costs may apply unless the return is due to a defect or error. Review the return policy for specifics.
Product Care and Maintenance
Keep your leather shearling jacket dry, avoid prolonged sun exposure, and use a leather conditioner occasionally to maintain its quality.
Leather shearling coats should be professionally cleaned to prevent damage. Avoid machine washing or soaking in water.
Gently pat it dry with a soft cloth and let it air dry naturally. Avoid direct heat sources like hairdryers.
Use a damp cloth and mild soap for minor stains. For tougher stains, seek professional leather cleaning services.
Leather Owl does not currently offer repair services. However, professional leather repair shops can help restore damaged items.
Promotions and Discounts
Leather Owl offers seasonal discounts, including up to 50% off during special promotions. Check the website for current offers.
Enter the discount code at checkout in the designated field before completing your purchase.
Only one discount code can be applied per order unless stated otherwise in the promotion details.
Currently, Leather Owl does not offer specific student or military discounts, but promotions may be available for all customers.
Leather Owl may offer a welcome discount for first-time subscribers. Check the website for more details.
Account and Order Management
No, you can check out as a guest, but creating an account allows you to track orders and save shipping details.
Click "Forgot Password" on the login page, and follow the instructions to reset your password via email.
Yes, if you have an account, you can log in and check your order history under "My Orders."
Log into your account and navigate to the address settings to update your details.
Contact customer support immediately, and they will assist in resolving the issue with an exchange or refund.
Product Availability and Sizing
Leather Owl does offer custom sizing, standard size charts are available to help you find the best fit.
Refer to the size guide on product pages for measurements. If unsure, contact customer support for assistance.
Yes, Leather Owl offers a range of sizes, including plus-size options. Check the product descriptions for availability.
Customer Satisfaction and Support
Leather Owl values customer satisfaction. If you are not happy with your order, contact customer support to discuss your concerns.
You can leave a review on the product page after making a purchase, or share your feedback on Leather Owl’s social media.
Yes! Leather Owl welcomes customer feedback and suggestions. Reach out to customer support to share your ideas.
Leather Owl aims to respond to inquiries within 24-48 hours during business days.