FREQUENTLY ASKED QUESTION

General Information

What products does Leather Owl offer?

 Leather Owl specializes in high-quality leather and shearling apparel, including jackets, coats, and accessories for men and women.

Where is Leather Owl based?

Leather Owl operates in the USA and serves customers worldwide through its online store.

How can I contact Leather Owl for support?

 You can contact customer support via email at support@leatherowl.com or call +01(959)777-1012 during business hours.

Does Leather Owl have a physical store?

Leather Owl primarily operates online and does not have a physical retail store.

How can I stay updated on new arrivals and promotions?

 You can subscribe to the Leather Owl newsletter or follow Leather Owl on social media for the latest updates on new collections and discounts.

Ordering and Payment

What payment methods are accepted?

 Leather Owl accepts major credit/debit cards, PayPal, and other secure online payment options.

Can I modify or cancel my order after placing it?

Orders can only be modified or canceled within a short window after purchase. Contact customer support as soon as possible for assistance.

Will I receive an order confirmation?

Yes, you will receive an email confirmation after placing your order, including order details and estimated delivery time.

Does Leather Owl offer gift cards?

Currently, Leather Owl does not offer gift cards, but you can check for updates on the website.

Are my payment details secure?

Yes, Leather Owl uses encrypted payment gateways to ensure secure transactions and protect customer information.

Shipping and Delivery

What shipping options are available?

Leather Owl offers standard and expedited shipping options. Shipping time varies based on location.

Do you offer international shipping?

Yes, Leather Owl ships internationally. Shipping rates and delivery times depend on the destination.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor the shipment’s progress.

What if my order is delayed?

 If your order is delayed, check the tracking details or contact customer support for assistance.

Do you offer free shipping?

Leather Owl may offer free shipping on certain orders or during special promotions. Check the website for current offers.

Returns and Exchanges

What is Leather Owl’s return policy?

If you are not satisfied with your purchase due to a manufacturing fault, you can return it within the specified return period. Items must be unused, in their original condition, and with all tags attached to qualify for a return. Please contact customer support to initiate the return process.

How do I initiate a return or exchange?

Contact customer support to request a return or exchange, and follow the instructions provided.

Are there any items that cannot be returned?

Customized or personalized items may not be eligible for returns. Check the return policy for details.

How long does it take to process a refund?

Refunds are processed within a few business days after the returned item is received and inspected.

Will I have to pay for return shipping?

Return shipping costs may apply unless the return is due to a defect or error. Review the return policy for specifics.

Product Care and Maintenance

How should I care for my leather shearling jacket?

Keep your leather shearling jacket dry, avoid prolonged sun exposure, and use a leather conditioner occasionally to maintain its quality.

Can I wash my leather shearling coat at home?

Leather shearling coats should be professionally cleaned to prevent damage. Avoid machine washing or soaking in water.

What should I do if my leather product gets wet?

Gently pat it dry with a soft cloth and let it air dry naturally. Avoid direct heat sources like hairdryers.

How can I remove stains from my leather apparel?

Use a damp cloth and mild soap for minor stains. For tougher stains, seek professional leather cleaning services.

Does Leather Owl offer repair services for damaged items?

Leather Owl does not currently offer repair services. However, professional leather repair shops can help restore damaged items.

Promotions and Discounts

Are there any ongoing discounts or sales?

Leather Owl offers seasonal discounts, including up to 50% off during special promotions. Check the website for current offers.

How can I apply a discount code?

Enter the discount code at checkout in the designated field before completing your purchase.

Can I use multiple discount codes on one order?

Only one discount code can be applied per order unless stated otherwise in the promotion details.

Does Leather Owl offer student or military discounts?

Currently, Leather Owl does not offer specific student or military discounts, but promotions may be available for all customers.

Will I get a discount for subscribing to the newsletter?

Leather Owl may offer a welcome discount for first-time subscribers. Check the website for more details.

Account and Order Management

Do I need an account to place an order?

No, you can check out as a guest, but creating an account allows you to track orders and save shipping details.

How do I reset my password?

Click "Forgot Password" on the login page, and follow the instructions to reset your password via email.

Can I view my order history?

Yes, if you have an account, you can log in and check your order history under "My Orders."

How can I update my shipping or billing address?

Log into your account and navigate to the address settings to update your details.

What should I do if I receive the wrong item?

Contact customer support immediately, and they will assist in resolving the issue with an exchange or refund.

Product Availability and Sizing

Do you offer custom sizing or made-to-order products?

Leather Owl does offer custom sizing, standard size charts are available to help you find the best fit.

How do I determine the right size for me?

Refer to the size guide on product pages for measurements. If unsure, contact customer support for assistance.

Do you offer plus-size shearling jackets?

Yes, Leather Owl offers a range of sizes, including plus-size options. Check the product descriptions for availability.

Customer Satisfaction and Support

What if I am not satisfied with my purchase?

Leather Owl values customer satisfaction. If you are not happy with your order, contact customer support to discuss your concerns.

How can I leave a review?

You can leave a review on the product page after making a purchase, or share your feedback on Leather Owl’s social media.

Can I suggest a new product or design?

Yes! Leather Owl welcomes customer feedback and suggestions. Reach out to customer support to share your ideas.

How quickly does customer support respond?

Leather Owl aims to respond to inquiries within 24-48 hours during business days.