Refund policy

At Leather Owl, we are dedicated to ensuring your complete satisfaction with our handcrafted leather and shearling products. If, for any reason, you are not entirely pleased with your purchase, our return policy is designed to be straightforward and accommodating.

1- Return and Exchange Guidelines

  • Eligibility Period: You may request a return or exchange within 2 days from the date of delivery.

  • Condition of Items: Returned or exchanged items must be in their original, unused condition, with all tags attached and in the original packaging.

  • Non-Returnable Items: Custom-made or personalized items, as well as items marked as final sale, are not eligible for return or exchange.

2- Return and Exchange Process

  1. Initiate a Request: Contact our customer service team at support@leatherowl.com with your order number and the reason for the return or exchange. For exchanges, please specify the desired item or size.

  2. Receive Authorization: Our team will respond within 48 hours with return authorization and detailed instructions.

  3. Ship the Item: Securely package the item and ship it to the provided address. We recommend using a trackable shipping service to ensure safe delivery.

  4. Inspection and Processing: Once we receive the item, we will inspect it to ensure it meets the return criteria.

  5. Refund or Exchange Completion:

    • Refunds: Processed within 7-10 business days to the original payment method.

    • Exchanges: The new item will be shipped within 5 business days after the returned item has been inspected and approved.

3- Shipping Costs

  • Returns: Customers are responsible for return shipping costs, except in cases where the item received was incorrect or defective.

  • Exchanges: We offer complimentary shipping for the first exchange on any order.

4- Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@leatherowl.com with your order number and photos of the issue. We will promptly arrange for a replacement or refund, including covering any associated shipping costs.

5- Additional Information

  • Processing Time: Please allow up to 10 business days for returns or exchanges to be processed after we receive your item.

  • International Returns: For international orders, please note that customs duties and taxes are non-refundable.

6- Contact Us

For any questions or assistance regarding returns or exchanges, our customer service team is here to help.

  • Email: support@leatherowl.com

  • Phone: +1 959 777 1012

Thank you for choosing Leather Owl. We are committed to providing you with exceptional products and services.